Let us help with an order issue
If an item arrives damaged, is incorrect or does not match your order, contact us promptly with your order number and details of the issue. Keep the item and packaging while our team reviews the request.
Before sending anything back
Open a ticket on the Complaints page or contact 03421111550. Please wait for return instructions before sending a parcel to our office. Eligibility depends on the item, its condition, the issue reported and any product-specific conditions communicated before purchase.
Review and resolution
Our team will explain the available resolution after checking your request. Where a return, replacement or refund is approved, we will confirm the process, any applicable shipping arrangements and the refund method with you. Refund timing depends on the agreed payment provider or transfer method.
This policy does not remove rights that apply under relevant consumer law.